Rep. Kelly Burke
Filed: 2/21/2013
 
 


 




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1
AMENDMENT TO HOUSE BILL 1453 




2 AMENDMENT NO. ______. Amend House Bill 1453 by replacing 
3everything after the enacting clause with the following:


4 "Section 5. The Public Utilities Act is amended by changing 
5Section 19-112 as follows:

6 (220 ILCS 5/19-112)
7 Sec. 19-112. Managerial resources.
8 (a) An alternative gas supplier must maintain sufficient 
9managerial resources and abilities to provide the service for 
10which it has a certificate of service authority. In determining 
11the level of managerial resources and abilities that the 
12alternative gas supplier must demonstrate, the Commission 
13shall consider, in addition to the requirements in Section 
1419-110(e)(1), the following:
15  (1) complaints to the Commission by consumers 
16 regarding the alternative gas supplier, including those 
 
 
09800HB1453ham001- 2 -LRB098 07060 JLS 41426 a


1 that reflect on the alternative gas supplier's ability to 
2 properly manage solicitation and authorization; and
3  (2) the alternative gas supplier's involvement in the 
4 Commission's consumer complaint process, including the 
5 resources the alternative gas supplier dedicates to the 
6 process and the alternative gas supplier's ability to 
7 manage the issues raised by complaints, and the resolutions 
8 of the complaints; and . 
9  (3) the availability of the alternative gas supplier's 
10 customer services department to customers by either a 
11 toll-free phone number or the internet and the publication 
12 of the hours that the toll-free or internet access is 
13 available. 
14 (b) The provisions of this Section shall apply only to 
15alternative gas suppliers serving or seeking to serve 
16residential or small commercial customers and only to the 
17extent such alternative gas suppliers provide services to 
18residential or small commercial customers, unless otherwise 
19noted. 

20(Source: P.A. 95-1051, eff. 4-10-09; 96-1000, eff. 7-2-10.)


21 Section 99. Effective date. This Act takes effect upon 
22becoming law.".